Privacy Policy

 

Last updated: 2nd February 2026

R&R Solutions Co., Ltd. (“we,” “us,” or “our”) operates the website www.randr-solutions.com
(the “Website”). We provide professional services in Thailand and may offer services to clients in other countries.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data in accordance with the
Personal Data Protection Act B.E. 2562 (2019) (PDPA) and other applicable data protection laws depending on where our
users and clients are located.

By using this Website, you agree to the practices described in this Privacy Policy.

1) Personal Data We Collect

1.1 Personal data you provide

We may collect personal data you voluntarily provide when you submit inquiries, request quotations/services, or communicate with us.

  • Full name
  • Email address
  • Phone number
  • Company name
  • Job title/role
  • Country/location (if you provide it)
  • Any information included in your message or request

1.2 Personal data collected automatically

When you visit the Website, we may automatically collect technical and usage data such as IP address, browser/device information, pages viewed and interactions, and access times for security and analytics.

2) Cookies, Security, and reCAPTCHA v2

2.1 Cookies and similar technologies

We use cookies and similar technologies to operate the Website, help protect it, remember preferences (where applicable),
and understand usage so we can improve the Website. You can control cookies through your browser settings. Disabling cookies
may affect certain Website functionality.

2.2 Google reCAPTCHA v2 (spam and abuse prevention)

We use Google reCAPTCHA v2 (for example, the “I’m not a robot” checkbox) on forms to help prevent spam, abuse,
and automated submissions.

When reCAPTCHA is used, Google may collect information such as IP address, browser and device information, user interactions with
the reCAPTCHA widget (e.g., mouse movements/clicks), and date/time and referring URL. This information is processed by Google for
security purposes and is subject to Google’s own privacy practices.

Use of reCAPTCHA is subject to Google’s policies:
Google Privacy Policy and
Google Terms of Service.

3) How We Use Personal Data

  • Respond to inquiries and communicate with you
  • Provide services and manage business relationships
  • Prepare proposals/quotations and take steps prior to entering a contract
  • Operate, maintain, and improve the Website
  • Monitor and help secure the Website and prevent fraud/spam
  • Comply with legal obligations and enforce our rights

Marketing: We send marketing communications only where permitted by law and/or with your consent. You can opt out at any time.

4) Legal Basis for Processing

Where required by applicable law (including PDPA), we process personal data under one or more legal bases, such as:

  • Consent (e.g., optional marketing communications, where required)
  • Contractual necessity (e.g., responding to service requests, preparing proposals, providing services)
  • Legal obligation (e.g., compliance and regulatory requirements)
  • Legitimate interests (e.g., securing the Website, preventing spam and abuse, improving services), balanced against your rights

5) Disclosure of Personal Data

We do not sell personal data. We may disclose personal data to service providers (e.g., hosting, communications tools, and security providers such as reCAPTCHA), professional advisors, authorities when required by law, or parties to a business transaction, subject to appropriate safeguards.

6) International Services and Cross-Border Transfers

Because we may offer services to clients in other countries and use global service providers (including Google reCAPTCHA),
personal data may be transferred to, stored, or processed outside Thailand. Where cross-border transfers occur, we take reasonable
steps to protect personal data and implement appropriate safeguards as required by applicable laws.

7) Data Retention

Typical retention guidance:

  • Inquiry/contact data: up to 24 months after the last interaction
  • Client/service records: for the duration of the relationship and as required by law thereafter
  • Security/technical logs: typically 30–180 days (unless needed for investigation or compliance)

When personal data is no longer needed, we securely delete, destroy, or anonymize it.

8) Data Security

We use reasonable safeguards to protect personal data. However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

9) Your Rights

Subject to applicable law, you may have rights to access, correct, delete/destroy/anonymize (where applicable), object to or restrict processing (where applicable), request portability (where applicable), and withdraw consent at any time (without affecting prior lawful processing). We may verify your identity before responding.

10) Children’s Personal Data

This Website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us so we can remove it.

11) Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices of third parties. Please review their privacy policies before providing personal data to them.

12) Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the Website indicates acceptance of the updated policy.

13) Contact Us

To contact us about privacy questions or to exercise your rights:

  • Email: info@randr-solutions.com